Privacy Policy

1. Purpose of use of personal information

Marigold Consulting Co., Ltd. (hereinafter referred to as “our company”) will use personal information provided by you when making inquiries or applications for travel or other products and services, such as information provided by you on application forms (application forms), by telephone, e-mail, etc., as well as personal information related to you, such as site browsing history, search history, purchase history, Internet advertising contact log data, location information, etc., in the following ways.

We will use this personal information to contact you, and also to arrange and receive travel services provided by transportation and accommodation organizations (the main transportation and accommodation organizations are listed in the contract document) for the travel you have applied for, and to provide insurance-related services, within the scope necessary for these purposes.

In addition, we will use this personal information for the following purposes

・ To request your opinions and impressions after participating in a trip or receiving other products or services

・ To provide special services

・Creation of statistical data

・Market analysis to develop better travel and other products and services in the future

・Guidance and management of products and services from our company and our partners according to your hobbies and preferences

・Monitoring, analysis and implementation of measures when our company deems it necessary to identify unauthorized use of electronic payments and other payment methods by third parties or other illegal activities

・We may use your personal information to provide you with

advertisements for new products and services that match your interests and preferences, etc., by analyzing the information we have obtained, such as your personal information, your browsing history, search history, purchase history, Internet advertising contact log data, location information, etc., which can be obtained using standard Internet technology.

In any case, you can choose whether or not to provide your personal information to our company, but please understand that if the personal information you do not provide is essential for providing the travel or other products and services you have applied for, you may not be able to use our travel or other products and services.

When you apply for a trip or other products or services, we will store the personal information you provide in a database. In principle, we will retain the personal information stored in the database for five years or for as long as is necessary for the performance of the contract, the pursuit of legitimate interests, or compliance with legal obligations.

2. Legal basis for handling personal information

We handle personal information based on the legal basis described in Article 6 of the GDPR. We handle personal information in the following cases

(1) When it is necessary for the performance of a contract with the customer

There may be cases where the handling of personal information is necessary in order to fulfill a contract that the customer has concluded with our company. In cases where a customer has applied for our services, we will use the personal information provided by the customer in the procedures for fulfilling the contract.

(2) Cases where it is necessary for the legitimate interests of our company

Our company may handle the personal information of customers for the legitimate interests of our company, such as the optimization of the content of websites, e-mails, etc. (sending of e-mails is limited to cases where the customer has given their free, voluntary consent to sending) , for the purpose of complying with requests from national or local governments, laws and regulations, and for the purpose of detecting fraud, etc., we may handle your personal information for our legitimate interests.

(3) When necessary for compliance with legal obligations

We may disclose your personal information to a third party in order to comply with legal requirements or court orders, or to comply with our contractual obligations to you. This also includes providing your personal information to tax accountants or public institutions in accordance with tax laws, social security laws, etc.

(4) When there is consent from the customer

We may use personal information based on consent from the customer. Customers can withdraw such consent at any time by contacting us at the following address. However, the legality of processing based on consent before withdrawal will not be affected by the withdrawal of consent.

Contact:info@marigoldconsulting.jp

3. Provision of personal information

We will not disclose or provide the personal information you have provided to any third party, except in cases where this is permitted by law. However, this does not apply in cases where there is a legitimate reason as stipulated below, such as when there is consent from the individual in question, or when there is a legal obligation to disclose or provide personal information to a third party.

(a) Cases where it is necessary for the protection of life, body, or property

We may provide your personal information to a third party if it is necessary for the protection of your life, body, or property and it is difficult to obtain your consent. We may also provide your personal information to a third party if it is particularly necessary for the improvement of public health or the promotion of the sound growth of children and it is difficult to obtain your consent.

(b) National or local government

We may provide your personal information if we are required to do so by law, or if there is a strong need to provide your personal information for the prevention of crime or fraud, investigations, prosecutions, etc. We may also disclose your personal information to the relevant authorities in order to protect our rights and property.

(c) Group companies

We may disclose your personal information to our affiliate company, Midas Communications, in order to provide services to you.

(d) Service providers, etc.

In order to provide services to customers, we may have arrangement agents (such as agencies) and service providers (such as transportation and accommodation organizations) handle customers' personal information on our behalf. Service providers have concluded a confidentiality agreement with us and will not handle customers' personal information for any purpose other than providing services.

For customers in the EEA

When transferring customers' personal information to data processors located outside the EEA, we will take appropriate protective measures to protect customers' personal information.

In the event that your personal information is transferred to a corporation outside the EEA in conjunction with the above disclosure or provision, our company will guarantee the safety of your personal information. In the event that our company transfers your personal information to a country that has not been recognized as adequate by the European Commission, our company will take the appropriate protective measures required under the GDPR. Our company will protect your personal information by entering into a contract with our business partners located outside the EEA based on the standard contractual clauses for cross-border transfers established by the European Commission, except in cases where cross-border transfers are permitted under the GDPR.

4. Your rights and procedures for disclosure, etc., regarding personal information

You have various rights regarding your personal information. If you wish to make an inquiry, request disclosure, deletion or erasure, correction of the content, suspension of use, or data portability, etc., regarding the personal information we hold about you, we will provide you with guidance on the necessary procedures, so please contact us at the following address. We will respond to your request within a reasonable period of time in accordance with the law and our company regulations, and notify you of the results. If we are unable to comply with all or part of your request, we will explain the reasons for this. In addition, you have the right to appeal to the supervisory authority.

Contact: info@marigoldconsulting.jp

5. Security Measures

In order to prevent the risk of leakage, loss or damage of personal information, we will strive to implement appropriate and reasonable safety measures from both a technical and administrative perspective. In the unlikely event that there is a leak, loss or damage of personal information, we will promptly notify the relevant supervisory authority and the customer to that effect, and will take appropriate response and corrective measures.

In accordance with European laws on the protection of personal information, we will take appropriate measures to prevent unauthorized access to personal information and the misuse of personal information, and we will take various technical measures to ensure the safety and integrity of our customers' personal information in our information processing systems. In addition, only those who have received appropriate training in the protection of personal information will be able to process our customers' personal information. We will regularly conduct various training sessions to raise awareness among our employees regarding the protection of personal information.

6. Other matters

Our company will comply with the Personal Information Protection Law and other related laws, guidelines and other norms established by each country and the European Commission. We will strive to ensure that our officers and employees are aware of and comply with the law, and will continue to make improvements to maintain the best possible conditions at all times.

We ask that minors provide their personal information only after obtaining the consent of their guardians.

Our company has a system for managing personal information protection that ensures that all officers and employees understand and comply with the law, and we will continue to review this system.

In order to manage our customers' personal information more appropriately, or in accordance with changes in related laws and regulations, we may revise this document.

Revised on January 27, 2025